After-sales Service

SINOLINK CARE

-- Our service teams are always being with you.

Since you select SINOLINK product, we are not only to be a service provider, but also be a reliable partner being along with you through the product whole lifecycle. SINOLINK CARE shares the same concern as you with providing the best quality and close-to-you service which integrates five basic aspects of Service, Technical Support, Parts,  Publications and Training as well.

No matter where, no matter when, our service team of experts from SINOLINK subsidiaries and distributors around globe are there standby to response at the first time and also with first arrival solution.

---There are two ways we can ship the compensated spare parts:

1. Upon the urgent request from our clients, we will ship the compensated spare parts by international courier, such as DHL, TNT, UPS or Fedex. The courier will arrive the designated destination within 5-7 days. The client will assume the courier expense.

2. For the regular claim for the spare parts, we will ship the compensated spare parts together with next shipment of new machines. The shipment expense is free.

We reserves the right to reasonably determine whether a defect in material or workmanship occurred in normal use or if such defect resulted from a factor excluded from this warranty. This warranty does not include defects from normal wear and tear, accidents, negligence, abuse, shipment, handling, storage, or environmental conditions. Any modifications to our products by the client, client's employees, or end-user, shall invalidate this warranty. The normal wearing and easily broken parts, include but not limit, all kinds of filters, belts, electric appliance and wires, bulbs and fuses, glass, rubber and plastics stuffs etc.